HISION After-Sales Service: Dedicated Commitment – Sustainable Partnership

Trong ngành máy móc công cụ, chất lượng máy là điều kiện cần, nhưng dịch vụ hậu mãi chuyên nghiệp mới là điều kiện đủ để doanh nghiệp an tâm sản xuất. Tại HISION, chúng tôi không chỉ bán máy; chúng tôi cung cấp giải pháp vận hành tối ưu thông qua đội ngũ Service phủ rộng khắp hai miền Nam – Bắc.

1. Comprehensive Service Ecosystem

HISION takes pride in offering a closed-loop customer care process, ensuring your equipment is always in the highest state of readiness:

• Installation & Transfer: Performed by highly experienced technicians.
• Genuine Warranty: Rapidly resolving issues according to manufacturer standards.
• Maintenance & Care: Periodic services to extend machine lifespan.
• In-depth Repair: Thoroughly fixing complex technical faults.

2. Periodic Maintenance Policy – "Prevention is Better than Cure"

The difference that earns HISION our customers' full trust is our proactive maintenance policy. During the warranty period, customers enjoy:

• Free Maintenance: Periodically at 3 months from delivery, then every 6 months (1st time), and 12 months (2nd time).
• System Inspection: Reviewing all components and software to detect early signs of failure.
• Personnel Training:HISION directly guides and trains your factory staff on daily maintenance, helping customers proactively protect their assets.

3. 24/7 Technical Support – Rapid Response

Machine failures can happen at any time, and every minute of downtime causes losses. Understanding this, HISION maintains:

• 24/7 Support Hotline: Technicians are always on duty to answer inquiries.
• Software Troubleshooting: Supporting remote or on-site error checks, troubleshooting, and machining program adjustments.
• Service Station Network: With strategic service stations in both the North and South, we commit to being on-site in the shortest possible time.

HISION Service: Fast – Dedicated – Professional.

4. HISION Technical Service Contact

Our Service team is always ready to listen and support you through direct communication channels:

HISION – More than just a machinery supplier, we are a reliable partner on your path to growth!

5. Frequently Asked Questions (FAQ)

Q: What does HISION's periodic maintenance include? A: During the warranty period, HISION performs free periodic inspections (3, 6, 12 months). This includes: checking axis backlash, changing lubricants, cleaning the cooling system, inspecting electrical cabinets, and updating control software for CNC milling and turning machines.

Q: Does HISION provide remote support for CNC machine errors? A: Yes. Our technical team provides 24/7 online error checking via phone or Zalo to minimize customer downtime.

Q: What is the response time for the Service team in the North and South? A: With multiple active service stations, we commit to receiving requests 24/7 and arriving at the customer's factory within 4-24 hours, depending on the geographical location.

Q: Does HISION provide operation training for new staff? A: Certainly. In addition to installation, we provide daily maintenance training courses and basic CNC milling/turning machine operation guidance for our customers' personnel, ensuring durability and efficiency.